SHIPPING INFORMATION

Your order will be shipped to arrive in a timely manner determined by the type of product/s you order: Frozen Foods, Frozen Chile, Fresh Chile, Ristras or Non-Perishables.

When your order is shipped, we will email or call you with a tracking number.

Our shipping rates are all based on the live-rates of our carriers.

We can ship most non-perishable orders to P.O. Boxes, but we do not recommend Priority Mail for any of our frozen foods or fresh chile orders.

Most orders are shipped within 2–3 weeks of receipt, and we suggest you allow sufficient time when ordering. In some cases, orders may be delayed due to weather, crop conditions or other situations that may affect product availability. We normally ship on Mondays and Tuesdays. If you request a rush order or a specific delivery date, please notify us and we will try to accommodate you. Your order may be shipped in several different packages, depending on the shipping requirements of the products you order.

For perishable items, please notify us if there are any specific dates when you cannot receive your order, and we will adjust the shipping date accordingly. Or, you can arrange for a trusted neighbor to receive your order and store it properly until such time as you can transfer it to your refrigerator or freezer. 

Roasted green chile and other food items are shipped in special insulated containers and should arrive chilled or frozen in 2 days, depending on the final destination. Upon receipt, your order should be opened immediately and placed in a freezer or refrigerator until used.

Fresh green chile is shipped in specially ventilated boxes. Open box upon arrival, and fresh green chile can be stored for 2–3 days in a cool, ventilated area or placed in a refrigerator until used. Please make sure you have an adequate storage area for your fresh green chile and do not leave it out on your porch or in the hot sun. If you are roasting your green chile, particularly for large orders, we recommend you schedule your roasting as soon as possible after arrival.

Please call us at (575) 525-0585 for special delivery requirements, deadlines or rush orders.

Ristras and other dried and non-perishable orders are shipped to arrive within 1–5 days, depending on the final destination. They should be opened as soon as possible after receipt.